I had the same problem on Win 10 and solved it with the tipp of the sopport in the first answer:
Andy wrote:Hi maara,
Which OS do you use?
If it's win8 or above. you need to install the software without Driver Signature.
First uninstall the software.
Here is how to disable the driver signature enforcement on Win 10:
http://answers.microsoft.com/en-us/insi ... 248?auth=1
Afterthat install the software again and windows will ask you to times if you are sure to install unsignated driver. You answer with yes install anyway and afterthat all will work fine.