Do USB drivers of DSLogic/DSCope have the digital signature on Windows?
All DSLogic and DSCope currently on sale support native driver with digital signature on Windows. You even don’t need to install any third party driver on Win8 and Win10, just plug the device, Windwos will recognize it and install its native driver.
If you have an old hardware version, you need to Disable Driver Signature Enforcement before install DSView on Win8 and Win10. There are detail introductions in the User Guide of DSView. Additionally, if you don’t want to disable driver signature enforcement, you can also use Zadig to install WinUSB driver for the old hardware device.
Do you have any return policy?
If our products aren’t for you, just contact us to request a return and refund within 30 days of delivery. And please tell us the real reason (just help improve our products, the return policy is unconditional).
What are the detail contents of 1-year warranty?
The warranty covers any manufacturing or workmanship defects and these will be repaired at no charge.
The warranty does not cover physical damage, or damage caused by illegal operations (such as high voltage, short circuit , etc.).
If your products needs repair or replacement, please contact us first.
I see some low price clones on other platform, do you provide support for them?
All supports are only provided to orders placed on our official online shop.
DSView can't access DSLogic/DSCope, which has a strange driver named HP Printer(BIDI).
HP Printer(BIDI) is NOT the right driver for our devices. It seems Windwos 7 system auto setup a wrong driver. You should uninstall (select “delete” check box) this driver in Device Manager, and then reinstall our driver (manually select driver directory $DSView install dir$/Drivers). If necessary, you can disconnect the network to prevent automatic driver installation operation.